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We want you to love what you ordered. But if you wish to return or exchange any item(s) from our stores, please read this page carefully and complete the form below. We'll exchange your item for another color, a new size or an entirely different style. If you want to return an item, we even will give you an additional 20% if you choose store credit - so if you return an item that was purchased at $50, you will have $60.00 in store credit! If you'd rather have a cash refund, we'll take care of that too. We truly appreciate your business and want you to be happy with your purchase.
You may return new, unworn items within 15 days of delivery for a store credit or refund less shipping charges. Items must be returned in their original packaging and be in a new, unworn/unused condition. We'll also refund the shipping costs if the return is a result of our error (wrong product/size/etc shipped by us).
Items that are NOT Return/Exchangeable:
LAB Enterprises does not accept returns or exchanges of the following items:
Panties or items with attached/included panties. Health regulations forbid the reselling of these items. We will accept babydolls or other items as long as the panties are still sealed in the original bag or are still attached to the garment. Opened panties simply cannot be resold (I'm sure you wouldn't want panties someone tried on!)
Any product missing the original packaging, hang tags, or any part(s).
Any product that has obviously been worn or used prior to return.
Vollers Corsets - Each is custom made when you order it and are therefore not returnable or exchangeable.
Herbs and food items. Again this is a health department issue to avoid possible contamination.
Any product shipped more than 15 days before your request.
Any product which states in the product description that it is "Not Returnable".
Gift certificates.
Once approved, you will receive an RMA number and return address. Shoes and some items are returned to the manufacturer for faster processing, so please do not ship back items before you receive the return address information. Items returned without an RMA number are subject to a 15% restocking fee. Items returned that are not approved will be not be refunded.
Cancelled Orders
Orders can be cancelled any time before shipping for a full refund. Once shipped, items returned are subject to a 10% restocking fee and shipping charges are not refundable.
Damaged Items
All items are inspected before shipping and are fully insured. If an item is damaged during shipping you need to file a damage request below so that we may contact the shipping company for pick up and inspection of the damaged item. Please save the packing materials of damaged items for the shipping company inspection.
Processing Time
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center and credit card refunds can take up to 10 business days to appear on your statement (this varies depending on your bank). New item is shipped based on availability from the manufacturer once your return has been received and inspected.
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| If you want to view the status of an RMA Request, provide us with your
login details below. If this is your first time contacting us, please
use the form on the left to open a new RMA Request. |
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Return & Exchange Information