In theory, return tickets seemed like a great idea and a way to keep track of the few returns I get. But in practice, it isn’t working. For one thing, the stupid ticket program doesn’t always send me notification that a new ticket has been placed, so suddenly I’ll discover a 2-week old return request Or it doesn’t send the email to the customer properly so they don’t get my response.

I only get probably 3-4 returns or exchanges a month so you would think this would be easy to track. But with everything else I do and trying to keep up on orders, I find they slip thru the cracks way too much.

So time to rethink the system and see what I can come up with. For now, the current system will remain until I come up with something better.

Recently:

• Making navigation easier on our costume store - we hope!
• Flood of spam mail overwhelming my inbox
• New catalogs in and new items being added
• Rethinking Our Return System
• Being a 1 person business has its ups and downs
• Having internet connection problems
• Sites and email was offline this weekend
• Manufacturers doing inventory this week
• Got some data off my dead computer
• Christmas delivery cannot be guaranteed