We had a bit of a technical glitch and as a result, got a bit behind in processing orders. We are almost totally caught up now and will be completely up-to-date by the end of the day. Our apologies for the delays. We are working to get all ordered items in as quickly as possible.
We [...]

We finally got the new support system up and running for returns and exchanges - this one should actually date messages correctly instead of tagging them “December 19, 1978″ or some other odd date it seemed to want to do.
We’ve also been working on figuring out how to revise and streamline the system for [...]

Hotmail and Comcast being too diligent at blocking “spam”.